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Something broken?
Let's get that sorted with the best first step in troubleshooting: a plugin conflict test.
Learn How
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Step One.
Important: You should backup your site before following these steps!
Deactivate all plugins that aren't required in order for the problem to be visible. If you're using a page builder, this means you should leave the page builder active and deactivate all other plugins.
Go back
Got it. what next?
Step Two.
Switch to a default, unmodified WordPress theme. If a specific, non-default theme must be active in order to see the problem, you can skip this step.
Go back
Done. Now what?
Step Three.
Perform the same actions that resulted in the error before. Does it still happen?
still broken
It works!